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Return And Refund
Return and Refund Policy
At Celestia Luxes, we are committed to delivering premium-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below:
1. Return Window
You may request a return within 7 days of receiving your order. Unfortunately, after 7 days, we will not be able to accept returns or issue refunds.
2. Conditions for Returns
- The product must be unused, unopened, and in its original packaging.
- Products that have been opened, used, or tampered with are not eligible for return.
- Change-of-mind returns are not accepted.
- If the issue is on our side (e.g., wrong product or damaged item), we will accept the return even if the seal is broken.
3. Refund Process
Once we receive your returned item, our quality assurance team will inspect it.
If your return meets all conditions, we will initiate a refund to your original payment method.
4. Return Shipping
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Customers are responsible for return shipping costs if the return is due to personal reasons.
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If the return is due to our mistake, we will cover the shipping cost.
5. How to Initiate a Return
To start your return process, please contact us:
📩 Email: celestialuxesofficial@gmail.com
📞 WhatsApp Helpline: +92 326 4116408
Our support team will guide you through the next steps.
6. Changes to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Updates will be posted directly on this page.